Frequently Asked Questions

See the “What We Treat” section for a broad overview of conditions we commonly see in the clinic. It is good to keep in mind that we don’t treat just one condition but the whole person. If you want to know if House of Balance is a good fit, our best advice is to set up a free “Discovery Call” where you can speak directly to a physical therapist.

We encourage you to explore our site, but the best way to discover if we are a good fit is to schedule a free “Discovery Call” and speak directly with Dr. House.

House of Balance is a Charlottesville-based clinic that focuses on helping people with dizziness, chronic pain, and symptomatic hypermobility. Treatment integrates skilled physical therapy with lifestyle and health coaching to help you find the root cause of mobility issues and pain.

House of Balance does not participate in insurance. Some services may be covered by your insurance. Your invoice may act as a superbill if you choose to file on your own.

Some of the benefits of not participating in insurance:

- No more wait times for "insurance approval" to start therapy and no more breaks during the course of therapy for "insurance re-authorization".

- You and your provider have the power to decide how many sessions are right for you and what activity level you want to be able to get to before ending therapy.

- Your provider is not motivated by insurance reimbursement when choosing treatment options. You get the best treatment for your healing. Period.

House of Balance does not participate in Medicare or Medicaid.

Payment is due at the time of your visit. We accept check, cash, all major credit cards, and FSA/HSA cards. 6 and 10-session packages are purchased at the time of your first treatment session and offer significant price reductions and improved outcomes.

Although you may purchase one session at a time, we also provide discounted packages in 6 or 10-session formats. Evidence suggests that investing in bundled sessions improves a person’s confidence and perseverance leading to better results. It also allows us to invest in you. We are committed to improving the trajectory of your health journey, and looking forward to collaborating in your health to create lasting change.

Every client starts with a complimentary, 15-minute phone call with Dr. House to see if we are a right fit for each other. After that, you may choose to proceed one visit at a time or pick a 6 or 10-visit package depending on your needs and/or preferences. All appointments are 1-hour. The first in-clinic visit is a comprehensive evaluation and initiation of treatment. All future sessions are focused on treatment and re-assessment as needed. We are dedicated to your healing journey successes. Email and texting support is available between sessions for maximum results.

Beyond traditional physical therapy, we understand the concepts of applied neurology, lifestyle medicine and use skilled physical therapy in collaboration with health/life coaching to provide the client with an integrated approach to address their mobility and/or pain issues.

An example of this is someone who comes to see us for shoulder pain. We may use traditional physical therapy tools including stretching, strengthening, and/or dry needling, but through detailed history and examination, we may also discover that the patient has poor sleep hygiene and stress management and coping strategies that are causing increased pain and dysfunction in the shoulder area. Instead of being limited by physical therapy constructs, we can tailor a truly personalized plan that will maximize our client’s success and quality of life. The additional benefit is that although this person came in with shoulder pain, they are gaining tools for better sleep, better coping strategies and stress, and improved movement strategies to decrease risk of future injuries.

Another example is someone who comes in with dizziness and migraines. They may receive interventions including movement and balance training and muscle release therapy typical within the scope of physical therapy, but can also receive the integrative support they need for success which may include mindset work, introduction to meditation, information on migraine diets and devices to decreases symptoms, and more in-depth education on interconnectivity of the body and how to regulate the nervous system.

Although we can offer a broader capacity of care than traditional physical therapists, we also are strong believers in acting only within our expertise. If needing advice or care outside of our scope of practice, we will work with you to find the care you need.

We accept cash, check, and all major credit and debit cards, HSA and FSA cards. Payment of credit/debit card is made through your patient portal.

This policy will be stated in your intake packet. Although we understand true emergencies do happen, we appreciate you rescheduling within 24 hours of your appointment when possible.